1. Refund Eligibility

You are eligible for a full refund if you meet the following conditions:

• You request a refund within 14 days of your purchase date
• The services you paid for was not processed successfully due to technical issues on our platform
• You experienced a payment error resulting in duplicate charges
• The service did not function as described or advertised

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• After 14 days from the date of purchase
• Change of mind after receiving the completed product
• Violation of our Terms of Service or acceptable use policies
• If you provided incorrect personal information in your application forms

3. How to Request a Refund

To request a refund, please follow these steps:

1. Email our support team at support@famadconsult.com
2. Include your order number or transaction ID
3. Provide the email address associated with your account
4. Clearly state the reason for your refund request
5. Allow up to 48 hours for our team to review your request

4. Refund Processing Time

Once your refund request is approved, please allow 5-7 business days for the refund to appear in your account. The exact timing may depend on your payment provider or financial institution. Refunds are issued to the original payment method used during purchase.

5. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. This may apply to situations where you have used part of our service but encountered issues preventing full satisfaction.

6. Customer Support

Before requesting a refund, we encourage you to contact our support team. We’re here to help resolve any issues you may encounter with our service.